What we’re looking for:

At MidAtlantic Service 360, we value team members who embody professionalism, technical expertise, and a commitment to excellence.

The HVAC Inside Sales Representative at MidAtlantic Service 360 is responsible for managing incoming sales inquiries, preparing quotes, and ensuring an excellent customer experience from initial contact through job completion. This role serves as a key point of contact for customers, technicians, and internal teams.

What we offer:

Pay Range: $85,000 - $95,000 / per year

Benefits & Perks:

·         Competitive Salary & Compensation Reviews: Rewarding your hard work & dedication

·         Weekend-Free Schedule: Monday-Friday schedule for a healthy work-life balance

·         Paid Select Holidays: Celebrate with family & friends

·         Comprehensive benefits package: Base plan dental, health & vision insurance paid in full by MidAtlantic for the employee only

·         Financial Security: 401(k) plan with generous company match for your future

·         Time Off: Flexible PTO to recharge & rejuvenate

·         Career Growth Opportunities: We value your expertise & support your professional development.

·         MidAtlantic Kitchen Access: The job will feed your pockets, but the fully stocked kitchen & fridges will feed your body. Company-supplied drinks, fruits, salads, chips, yogurts, ramen… so much to choose from and pizza Friday lunches to connect with co-workers & start the weekend off right.

What you’ll do: (including but not limited to)

·         Respond to inbound calls, emails, and online inquiries regarding HVAC and Plumbing repair needs

·         Generate and follow up on service quotes, proposals, and maintenance agreements

·         Maintain accurate customer records, pricing, and job documentation in internal systems

·         Upsell and cross-sell service plans, replacements, and value-added solutions when appropriate

·         Act as a liaison between customers, technicians, and management to ensure smooth service execution

·         Resolve customer questions or concerns promptly and professionally

·         Meet or exceed individual and team sales and customer service goals

What you’ll need:

General:

·         2-3 years of experience in HVAC, mechanical services, or construction-related inside sales preferred

·         Strong understanding of HVAC terminology, service workflows, or willingness to learn

·         Excellent verbal and written communication skills

·         Knowledge of maintenance agreements & service-based sales

·         Proficiency with CRM systems, dispatching software, or Microsoft Office

·         Familiarity with quoting, pricing structures, and service contracts

·         Ability to multitask, prioritize, and work efficiently in a high-volume environment

Job Type: Full-time / Exempt

Your Working Environment: This position is based in an office environment that values teamwork, clear communication, and attention to detail, supporting both customers and field teams in a dynamic HVAC sales operation.

Equal Opportunity Employer

MidAtlantic Service 360 is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age disability, marital status, civil union or domestic partnership status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other protected classification under applicable federal, state or local law.